Legal & Compliance
Complaints Handling Procedure
01Introduction
Docklands Capital Management B.V. (the “Fund Manager”) is committed to handling any complaint fairly, promptly and transparently. This procedure explains how you can raise a complaint relating to Docklands, the MC London Investments Fund, the Legal Owner, or any service provider acting on the Fund’s behalf, and what you can expect from our process.
02How to Submit a Complaint
Complaints may be submitted in writing or by email to the Fund Manager at contact@docklands.capital.
03What to Include
Your complaint should contain:
- Your (the Participant’s) name and contact details
- A description of the complaint
- Supporting documentation, where applicable
04Our Process & Timelines
Within 5 Business Days
The Fund Manager will acknowledge receipt of your complaint and inform you of the process that will be followed.
Thereafter
The Fund Manager will use reasonable efforts to investigate and resolve your complaint promptly and fairly.
05Record Keeping
We maintain a record of all complaints received, including the nature of the complaint, our investigation, and its outcome, in accordance with our regulatory obligations and our Privacy Policy.
06Contact
Submit a complaint
Email us at contact@docklands.capital